User support

Submit a help request | CISL User Services Section

Submit a help request

Beginning October 29, 2019, CISL will use a new system to help users quickly find the information or help they need. This will apply to most of the services that CISL provides. Users can use these two portals to search by keyword for Knowledge Base articles and links or to submit requests for help.

Users will log in with their UCAR usernames and CIT passwords. Individuals who do not have CIT passwords can request them by contacting CISL.

NCAR Research Computing: Provides help with Cheyenne, Casper, and related data storage systems such as GLADE and Campaign Storage.

Staff Support: For use by CISL personnel and NCAR directorate staff who need workstation support, and by UCAR staff who need support for enterprise IT services operated by CISL.

CISL User Services Section

The CISL User Services Section (USS) provides help desk and consulting services for users of the computational and data storage resources that CISL manages.

USS also manages the allocations process and provides ongoing assistance with allocation management and accounting; helps new users get started with their high-performance computing and analysis projects; and provides training and documentation to help users operate CISL-managed resources as efficiently and conveniently as possible.

See the menus on the left for links to the relevant documentation. You can also search by keyword using the "Search" field that is located near the top of any CISL web page.

Contact us if you are unable to find what you need: Getting help.


Please use this form or contact us through the CISL Help Desk to make suggestions for improving our user documentation or other support and services. We appreciate your feedback.