User support

Submit a help request | CISL User Services Section

Submit a help request

Effective October 29, 2019, CISL provides two service desk portals to help users quickly find the information or help they need. Users can submit help requests as well as search by keyword for Knowledge Base articles and links to relevant documentation. Log in with your UCAR username and CIT password. If you do not have a CIT password, call CISL at 303-497-2400.

NCAR Research Computing: This portal provides help with Cheyenne, Casper, and related data storage systems such as GLADE and Campaign Storage.

Staff Support: This portal is for use by CISL personnel and NCAR directorate staff who need workstation support, and by UCAR staff who need support for enterprise IT services operated by CISL. All staff members can get support with business applications and UCAR IT services through this portal.


CISL User Services Section

The CISL User Services Section (USS) provides help desk and consulting services for users of the computational and data storage resources that CISL manages.

USS also manages the allocations process and provides ongoing assistance with allocation management and accounting; helps new users get started with their high-performance computing and analysis projects; and provides training and documentation to help users operate CISL-managed resources as efficiently and conveniently as possible.

See the menus on the left for links to the relevant documentation. You can also search by keyword using the "Search" field that is located near the top of any CISL web page.

Contact us if you are unable to find what you need: Getting help.

Feedback

Please use the NCAR Research Computing service portal or contact us through the CISL Help Desk to make suggestions for improving our user documentation or other support and services. We appreciate your feedback.