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The User Services Section provides help desk and consulting services, documentation, and training for users of the computational and data storage resources that CISL manages.
When you contact us by phone, email, help ticket, or in person, the Help Desk team responds or refers your request to the CISL personnel best qualified to assist you.
Support for emergencies is available 24x7; routine help is available between 7:30 a.m. and 5:30 p.m. Mountain time, Monday through Friday, except for holidays. Our consultants are on duty 8 a.m. to 5 p.m. Mountain time, Monday through Friday.
If you have a particularly difficult computing problem, CISL staff may need to re-create the situation to fully analyze it and develop a solution.
Take these steps to help us resolve such situations most efficiently:
The Research Data Archive staff provides a number of services in support of data needs. Resources include search capabilities for finding data, tools to operate on a variety of data formats, and ancillary services to support unique user needs.