Getting help

phone Call 303-497-2400   Send an email   ticket Submit a help ticket   Walk-in: ML 1B Suite 55

Help Desk and Consulting

CISL Help Desk and Consulting Services Group personnel look forward to providing high-quality service and support for your computing and data needs as you use NCAR resources.

When you contact us by phone, email, help ticket or in person – see links above – your request is answered by the Help Desk team or referred to the CISL personnel best qualified to assist you.

Support for emergencies is available 24x7; routine help is available between 7:30 a.m. and 5:30 p.m. Mountain time, Monday through Friday, except for holidays. Our consultants are on duty 8 a.m. to 5 p.m. Mountain time, Monday through Friday.

System status

If you receive no response from an NCAR system when you try to log in, the computer may be out of service for scheduled maintenance as shown on our Resource Status page and announced in the Daily Bulletin.

At other times, call the CISL Help Desk at 303-497-2400 to ask about system status.

Hardware/software issues

If the NCAR system is operational and you seem to be having a problem with system hardware or software, report the problem via any of the methods shown above so we can assist you. We are dedicated to providing superior service and will either handle the issue for you or direct you to the people who can provide the answers you need.